How should a cashier handle green gift certificates?

Master Demos' Cashier Test with flashcards and multiple choice questions. Every question includes hints and explanations. Prepare for your cashier role exam today!

Handling green gift certificates requires an appropriate protocol to ensure both the customer's satisfaction and adherence to store policy. The correct choice involves notifying the manager to comp $10 off the customer's purchase and staple the receipt with a VOID stamp. This method acknowledges the legitimacy of the gift certificate while providing a resolution to the situation.

By comping $10, the cashier facilitates a balance between customer service and store policy. The process of stapling the receipt and applying a VOID stamp indicates that the amount has been adjusted properly for record-keeping and audit purposes, without improperly benefiting the customer in a way that circumvents the established policies.

The other options do not provide a satisfactory resolution. Informing the customer that the certificates are not accepted does not solve the customer's need for payment and could lead to dissatisfaction. Directing customers to a special payment line might complicate the transaction rather than facilitate it and may not offer any tangible benefits to the customer. Offering a discount on future purchases could also be seen as insufficient, as it does not address the immediate transaction at hand. Overall, the correct answer balances swift resolution and compliance with company policy, ensuring both customer satisfaction and proper financial accountability.

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