If a call for Catering comes in, what should the cashier do?

When a call for Catering comes in, directing the call to the Catering Manager's phone number is the most appropriate and effective response. This approach ensures that the caller receives the most informed assistance possible. The Catering Manager is specifically trained to handle catering inquiries, including menu options, pricing, scheduling, and any special requests that a customer might have.

Transferring the call allows for a more professional response, as the Catering Manager likely possesses the expertise needed to provide detailed answers and personalized service that a cashier may not. Additionally, this action demonstrates an understanding of the business structure and ensures that customer inquiries are directed to the right person who can best assist them.

Taking the details and writing them down might lead to misunderstandings or miscommunication, especially if specific information is not relayed accurately. Asking the customer to call back later could cause frustration and potentially lead to a loss of business. Handling the catering request themselves would likely not be advisable unless the cashier has specific training and authority to do so, which is typically not the case.