What action should you take when both a host/hostess and a host are unavailable?

Master Demos' Cashier Test with flashcards and multiple choice questions. Every question includes hints and explanations. Prepare for your cashier role exam today!

When both a host/hostess and a host are unavailable, the best action is to radio a manager and advise the customer that someone will be with them shortly. This approach demonstrates professionalism and ensures that the customer feels acknowledged and valued, even in the absence of the designated front-of-house staff. By informing the customer that help is on the way, you are providing reassurance and managing their expectations.

This action also helps to maintain the flow of service in the establishment. It prevents the customer from feeling neglected, which could lead to dissatisfaction. Ensuring that a manager is alerted allows for prompt attention to the customer's needs and prevents any further delays in service.

The alternative options would not provide the same level of service or acknowledgment. Greet the customer and assist them immediately might be tempting, but without proper training or authorization, you may not be equipped to handle the customer’s needs fully. Ignoring the customer can lead to frustration and a negative impression of the establishment. Directing the customer to self-seat can also be inappropriate if the venue has a specific seating protocol or if the customer may not know where to sit, potentially causing confusion or discomfort. Thus, involving a manager is the most effective response in this scenario.

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