What actions should a cashier take if a customer requests a price adjustment?

When a customer requests a price adjustment, the appropriate action for a cashier is to verify the original price and process the adjustment based on the established policy. This process typically involves checking the price at which the product was originally sold and confirming that the customer is eligible for a price change or adjustment as per the store's guidelines.

By following this procedure, the cashier ensures that the customer's request is handled fairly and in accordance with the store's rules, which may include criteria such as time frames for adjustments or specific products that qualify. This approach not only maintains transparency but also reinforces customer trust in the establishment, as it shows that the store values customer satisfaction and consistently applies its policies.

Other responses may not align with best practices in customer service. For instance, immediately refusing an adjustment without checking the details or the policy can lead to customer dissatisfaction. Asking for a receipt might be part of the verification process, but it should not be the sole response, especially if other means of verification are available. Politely declining any changes without assessing the situation does not foster a positive shopping experience for the customer.