What common mistake should cashiers avoid during transactions?

Miscounting change is a common mistake that cashiers should always aim to avoid during transactions because it directly impacts the accuracy of the sale and the trustworthiness of the cashier. When a cashier provides the wrong amount of change, it can lead to customer dissatisfaction, loss of sales integrity, and financial discrepancies at the end of the shift.

Precision in handling cash is fundamental to a cashier’s role, as it reflects their attention to detail and respect for customers’ rights to receive the correct amount. A miscalculation could also create significant issues, such as overcharging or undercharging the customer, affecting the store’s revenue and customer relations.

Other options, while relevant in different contexts, do not have the immediate and direct impact on the transaction outcome as miscounting change does. For example, encouraging customers to use credit might be a selling technique or an operational strategy, and ignoring customer feedback can hurt service quality over time, but neither would directly compromise the financial integrity of a single transaction like an error in change would. Similarly, taking too long to process payments might lead to a negative customer experience, but it does not affect the accuracy of the transaction itself in the way miscounting change does.