What should a cashier do when an item is not scanning at checkout?

When an item is not scanning at checkout, the best course of action is to manually input the item code or look it up in the system. This approach ensures that the transaction can proceed smoothly while still maintaining inventory accuracy and correct pricing. Manually entering the item code allows the cashier to confirm the item's details, ensuring that the customer is charged correctly.

Looking up the item in the system also helps the cashier verify whether it is a registered product and find the appropriate price if the barcode is damaged or unreadable. This practice not only helps in resolving the immediate issue but also supports effective customer service by minimizing delays and misunderstandings during the checkout process.

Choosing a different item, giving the item away for free, or suggesting self-checkout are less effective responses since they do not address the underlying issue of the item not scanning and may lead to further complications in the transaction.