What should a cashier do if a customer presents a counterfeit bill?

Master Demos' Cashier Test with flashcards and multiple choice questions. Every question includes hints and explanations. Prepare for your cashier role exam today!

When faced with a counterfeit bill, it is essential for a cashier to follow store protocols to ensure the safety and integrity of the business. Notifying a supervisor is a critical step, as they have the authority and training to handle the situation appropriately. They can assess the counterfeit bill and determine the next steps, which may include contacting law enforcement or taking additional security measures.

Following established protocols not only helps protect the store's finances but also provides a standardized response to potential fraud, which is important for maintaining overall security. Acting quickly and efficiently in such situations minimizes risk and helps ensure that the cashier is supported in their actions.

Accepting the bill or informing the customer directly about its counterfeit nature may lead to complications and could put the cashier at risk. Discarding the bill on the spot without further action may also violate protocols that are designed to deal with such incidents safely and legally.

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