What should a cashier do if they suspect a customer of shoplifting?

When a cashier suspects a customer of shoplifting, the best course of action is to notify a supervisor discreetly. This approach ensures that the situation is handled professionally and safely. By involving a supervisor, who is typically trained to handle such incidents, the cashier can help prevent any potential escalation that could occur from a direct confrontation.

A supervisor would likely have the authority and experience to assess the situation adequately, manage store policies regarding theft, and decide on the appropriate actions to take, whether that means discreetly monitoring the customer or contacting security. This method prioritizes the safety of both employees and customers while upholding the policies of the establishment.

Confronting the customer directly or trying to apprehend them could lead to confrontations that not only have the potential to escalate into a dangerous situation but also place the cashier at risk of liability or disciplinary actions if the situation goes poorly. Ignoring the situation entirely is not advisable since it undermines security protocols and allows theft to occur unchecked. Thus, notifying a supervisor is the prudent and responsible action in such scenarios.