What should a cashier do if they are unsure about processing a payment?

When a cashier is unsure about processing a payment, consulting the store manual or a supervisor is the best course of action. This option ensures that the cashier adheres to the store's policies and procedures, which are designed to maintain accuracy and security in transactions. By referring to the manual or seeking guidance from a supervisor, the cashier can clarify doubts about the payment process, avoid potential errors, and provide the best service to the customer.

Processing the payment without clarity can lead to mistakes, such as charging the wrong amount or using the incorrect method of payment. Declining to process the payment without understanding the issue can also frustrate the customer and potentially lead to lost sales. Informing the customer that assistance cannot be provided is not ideal, as it may leave them feeling unsupported.

In summary, seeking guidance through the store manual or from a supervisor fosters a more reliable and customer-friendly work environment, ensuring that all transactions are handled correctly.