What should cashiers do with expired coupons?

The correct approach for cashiers regarding expired coupons is to politely reject them and inform customers of their validity. This ensures that the cashier is adhering to the store's policies and maintaining integrity in operations. Coupons typically have clearly defined expiration dates, which serve to limit their validity and encourage timely usage.

By politely rejecting an expired coupon, cashiers are not only following store policy but also educating customers about the importance of using coupons within their valid period. This practice helps prevent confusion and sets clear expectations between the cashier and the customer. It is also part of providing good customer service—by delivering the rejection in a friendly manner, cashiers can help maintain a positive shopping experience, even when the situation is not ideal for the customer.

In contrast, accepting expired coupons upon customer insistence could lead to inconsistencies in the store's operations and could set a precedent for customers expecting leniency on expired items. Informing customers to call the company would shift responsibility away from the cashier, making it less convenient for customers. Lastly, storing expired coupons for future use does not align with proper coupon policy management and could complicate future transactions.