What should you do when a host/hostess is not available and a host is on duty?

When a host/hostess is not available but a host is on duty, it's essential to maintain good customer service and communication. Speaking to the customer and informing them that someone will assist shortly is the best approach. This acknowledges the customer's presence and need for assistance while also setting expectations about when they will receive help. It helps to create a welcoming environment and shows that the establishment values customer satisfaction.

Additionally, acknowledging the customer's wait and providing reassurance promotes a positive experience, even if immediate assistance cannot be provided. This is crucial in the hospitality industry, where first impressions matter significantly. In contrast, the other choices might lead to customer frustration, as ignoring the customer or advising them to return at a later time could make them feel undervalued, while directing them to a different area might not address their immediate needs effectively.