What steps are included in the protocol for processing returned merchandise?

The protocol for processing returned merchandise typically involves several key steps, one of the most important being the inspection of the item and entering it into the system. This step is crucial because it allows the cashier or personnel to evaluate the condition of the returned product, determine whether it is suitable for resale, and ensure accurate inventory management. By entering the item into the system, it updates the inventory records, which helps the business keep track of its stock levels and manage returns effectively. This thorough approach minimizes losses and helps maintain customer satisfaction by ensuring that only quality products are returned to the sales floor.

The other steps included in the choices do not follow best practices in return processing. For instance, merely verifying customer identities is insufficient without assessing the product. Destroying returned items outright without inspection overlooks the potential for restocking items in good condition, and repackaging items without checking them first could lead to unsatisfied customers if they receive defective products. Therefore, inspecting and documenting the return properly is an essential part of an effective merchandise return protocol.