When processing a refund, what is necessary before initiating the return?

When processing a refund, inspecting the item and verifying the receipt are essential steps to ensure that the return is compliant with store policies and that the transaction is legitimate. Inspecting the item helps to confirm its condition, which is important because many stores have specific guidelines about returns based on whether an item is unused, damaged, or defective. Additionally, verifying the receipt is crucial for confirming the original purchase details, such as the date of purchase and the amount paid. This process helps to avoid fraudulent returns and ensures that the transaction history aligns with store records.

By taking these steps before initiating a return, a cashier can accurately process refunds and maintain the integrity of the store’s return policy, ensuring that both customers and the business are protected.