Which of the following is critical for cashiers to communicate during a transaction?

Effective communication during a transaction is vital for cashiers to ensure a smooth and satisfactory experience for the customer. Store policies and transaction details are critical because they inform customers about important aspects of their purchase, such as payment methods accepted, return and exchange policies, and any applicable fees or taxes. This information helps to set clear expectations, avoid misunderstandings, and foster trust between the cashier and the customer.

Providing accurate transaction details can also contribute to a faster checkout process, which enhances customer satisfaction. In contrast, sharing personal opinions, the organization's history, or exclusive future promotions may not be relevant or necessary for the immediate transaction, potentially leading to confusion or time delays during checkout. Therefore, focusing on store policies and transaction details ensures that customers feel informed and confident about their purchases.